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FREE shipping to all UK orders

FAQ

Order Issues • Delivery • Returns and Refunds • Product and Stock

 

Order Issues

 

Can I cancel my order after I’ve placed it?

If you’d like to cancel the order you must contact us immediately after placing it with the relevant title in your message. If you received a shipment confirmation email, it means that your order is already dispatched and is not eligible for cancellation. 

 

I am missing an item from my order, what do I do?

We may have sent your items separately, so please check your emails to see if any of your items will be arriving separately. If an item is missing, please contact our Customer Support team for further instructions, immediately after receiving the parcel.

 

What do I do if I receive a faulty item in my order?

We want to sort out any issue with faulty items straightaway. As soon as you discover a fault after the receipt, please contact our Customer Support team by providing the following: The Order number, the faulty item’s name and SKU number, photo of the faulty item.

 

I have received an incorrect item in my order, what do I do?

We want to sort out any issues with incorrect items straight away. Please contact us, by providing with the photo of what you received wrong and we will sort it out for you as soon as possible.

 

Can I get a refund if the price has changed since I ordered it?

As an online business, our prices change in response to popularity, stock and demand from customers. In this case we will not refund the difference.

 

I would like to receive my VAT invoice; how do I do that?

Not a problem, please contact our Customer Support team and we will provide you with the Invoice shortly.

 

Delivery

 

I haven’t received my item, where is it?

Please note that delivery within UK takes 1-7 working days. We kindly ask you to wait and contact us, if item is not received after 7 working days.

 

How does your UK Guaranteed Next Day delivery works?

If you’d like to receive the item on the next working day, you must place the order before 12:00 in the afternoon. Please note, that during the weekends and bank holidays orders won’t be shipped.

 

How much do you charge for International shipping?

We charge £9.99+£1.99 for extra item in the envelope for any international orders.

 

Can I track the delivery of my order?

If your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email with the tracking (if applicable) included.

 

Will my parcel be charged customs and import chargers?

In most cases, any customs or import duties are charged once the parcel reaches destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Techump Ltd has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

Can I have my parcel redirected to a different address?

For your security, we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.

 

Returns and Refunds

 

What is your return policy for the items sent within UK?

You can return any item for a refund within 14 days of receiving your original order, if item is still brand new and unused and contains original packaging. 

You can also exchange your item within 14 days, as long as it is remains in brand new and unused condition. If you want to exchange for an item with higher price, you would need to pay the difference.

We do not provide with Free return labels; therefore, you must cover the postage expenses.

All goods will be inspected on return, and if, item is used, it will be sent back to the customer. We will notify customer accordingly. 

 

I returned you my item, have you received it?

It usually take up to 7 working days to process the return. We'll send you an email as soon as we've completed your return, letting you know whether a refund or exchange has been processed. This is usually within 1 working day of receiving your return into our warehouse. Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.

If you are returning the item without our authorisation, it may be declined.

Please note, that we are not responsible for any lost in transit returns, therefore we highly recommend using sign for delivery service for the returns. 

 

Can I return an item for an exchange instead of a refund?

You certainly can! If you wish to exchange it to another item, please include your order number and item you wish to exchange it to in the envelope. We will let you know, once we received your return.

 

It seems like you Return address is close by, can I pop in to return the goods?

Unfortunately, this is not a visiting address and there is no way you can be refunded or provided with an exchange on site. 

 

What happens if I forgot to include my return note?

If there is no return note, no order number or return address, your parcel will be marked as unidentified and we will not be able to contact you, since there are no details included.

 

I received the wrong item, what do I do?

Please contact our Customer Support team ASAP to resolve this issue. 

 

Products and Stock

 

Can you tell me if you’re getting an item back in stock?

We don’t have the facility to let every single customer know, when item is going to be available. For more information, please contact our Customer Support team.

 

Do you offer a wholesale discount for bulk buying?

For all bulk purchases, corporate orders please contact Customer Support team by providing quantity and product number, you wish to purchase. 

 

What is your policy for the discount codes?

There are cases where we can offer a manual discount. Please note that it cannot be used in conjunction with other promotions running on our website. 

All of our discount codes have a due date. Unfortunately, we are unable to process the discount after due date. 

 

Is your case compatible with other screen protectors?

As other brands, we cannot guarantee compatibility with others, since there might be different dimensions and sizes.

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