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Terms of Use

TERMS AND CONDITIONS FOR THE SUPPLY OF PRODUCTS

 

1. These terms

 

1.1 What these terms cover.
These are the terms and conditions on which we supply products to you. 

1.2 Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 Changes to these terms.
We may change these terms at any time. Please save a copy of these current terms for your records and ensure that you review our terms for updates when placing a new order. 

 

2. Information about us and how to contact us

 

2.1 Who we are.
We are Techump Limited a company registered in England and Wales. Our company registration number is 10335282 and our registered office is at Unit 5 Bromley Hall, 43 Gillender Street, London, England, E14 6RN. 

2.2 How to contact us.
You can contact us by writing to us at support@techump.com.

2.3 How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails.
When we use the words "writing" or "written" in these terms, this includes emails.

 

3. Our contract with you

 

3.1 How we will accept your order.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

3.2 If we cannot accept your order.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the products. This might be because the products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the products.

3.3 Your order number.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

4. Our products

 

Products may vary slightly from their pictures.
The images of the products displayed online are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that a device's display accurately reflects the products. Your products and their colours may vary slightly from those images.

 

5. Your rights to make changes

 

If you wish to make a change to the products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).

 

6. Our rights to make changes

 

We may change the products to implement minor technical adjustments and improvements. These changes will not affect your use of the products.

 

7. Providing the products

 

7.1 Delivery costs.
In most cases the cost of delivery will be communicated to you prior to purchase however, in respect of certain larger items, delivery costs will need to be calculated separately and delivery may not be possible. You will be notified in the product listing if there are likely to be special circumstances or geographical restrictions on delivery. If delivery is not possible, you will be refunded any monies paid to us in full. 

7.2 When we will provide the products.
We will make every effort to deliver them to you within a reasonable time scale and we will advise you of an estimated delivery date. 

7.3 We are not responsible for delays outside our control.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

7.4 If you are not at home when the products are delivered.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our chosen delivery service provider will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.5 If you do not re-arrange delivery.
If you do not collect the products as advised by our delivery service provider or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

7.6 When you become responsible for the products.
The products will be your responsibility from the time we deliver them to the address you gave us.

7.7 When you own products.
You own the products once we have received payment in full.

     

    8. Your rights to end the contract

     

    8.1 You can always end your contract with us.
    Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

          • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back). A product will not be seen as faulty where:
            a) Damage is caused by misuse or abuse of the products; or
            b) Reasonable wear and tear of the products occurs.
          • If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2; and
          • If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.
        8.2 Ending the contract because of something we have done or are going to do.
        If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
          • we have told you about an upcoming change to the products or these terms which you do not agree to;
          • we have told you about an error in the price or description of the products you have ordered and you do not wish to proceed;
          • there is a risk that supply of the products may be significantly delayed because of events outside our control; or
          • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons.
        8.3 Exercising your right to change your mind.
        We will grant a full refund of the purchase price if you decide to return the products within 14 days of receipt (subject to clause 9.5). In these circumstances, you must send the undamaged products to the following returns address: Techump Limited, Returns Department, Unit 5 Bromley Hall, 43 Gillender Street, London, England, E14 6RN.

        8.4 How long do I have to change my mind?
        You have 14 days after the day you (or someone you nominate) receives the products.

            

          9. How to end the contract with us 

           

          9.1 Tell us you want to end the contract.
          To end the contract with us, please let us know by doing one of the following:

          Email us at support@techump.com . Please provide your name, home address, details of the order and, where available, your phone number and email address. 

          9.2 Returning products after ending the contract.
          If you end the contract for any reason after products have been dispatched to you or you have received them, you must post the products back to us.

          9.3 When we will pay the costs of return.
          We will pay the costs of return if you send them to: Techump Limited, Returns Department, Unit 5 Bromley Hall, 43 Gillender Street, London, England, E14 6RN and:

                • if the products are faulty or misdescribed; or
                • if you are ending the contract because we have told you of an upcoming change to the products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; 

          In all other circumstances you must pay the costs of return.   

          9.4 How we will refund you.
          We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.

          9.5 Deductions from refunds if you are exercising your right to change your mind.
          If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop.

           

          10. Price and payment

           

          10.1 Where to find the price for the products.
          The price of the products (which includes VAT) will be the price indicated on the order pages when you place your order. 

          10.2 What happens if we get the price wrong.
          It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. 

          10.3 When you must pay and how you must pay.
          You must pay for the products before we dispatch them. 

           

          11. Our responsibility for loss or damage suffered by you

           

          11.1 We are responsible to you for foreseeable loss and damage caused by us.
          If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us prior to purchasing our products.

          11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
          This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

          11.3 We are not liable for business losses.
          We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

           

          12. Other important terms

           

          12.1 Nobody else has any rights under this contract.
          This contract is between you and us. No other person shall have any rights to enforce any of its terms.

          12.2 If a court finds part of this contract illegal, the rest will continue in force.
          Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

          12.3 Even if we delay in enforcing this contract, we can still enforce it later.
          If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

          12.4 Which laws apply to this contract and where you may bring legal proceedings.
          These terms are governed by English law.

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